Here are some of the most common questions our customers ask:

Orders & Shipping

1. How do I place an order?

To place an order, simply browse our collections, select your desired items, choose your size, and add them to your cart. Once you're ready, proceed to checkout, where you can enter your shipping and payment information.

2. Do you ship internationally?

Yes, PoshPaletteFashion ships worldwide! International shipping fees are calculated at checkout, and delivery times vary based on location.

3. How long does shipping take?

• Australia: Standard shipping takes 7-15 business days, and express shipping takes 3-5 business days.
• International: Delivery times range from 10-25 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this to track your order’s progress via our shipping partner’s website.

Returns & Exchanges

5. What is your return policy?

We offer easy returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us at returns@poshpalettefashion.com to initiate the process.

6. How long does it take to process a return?

Once we receive your return, it will be inspected, and you’ll receive a confirmation email. Refunds typically take 5-7 business days to process, depending on your payment method.

7. Can I exchange an item? Yes, we offer exchanges for different sizes or colors, depending on availability. Please contact our support team for assistance in making an exchange.

Products & Sizing

8. How do I know what size to order?

We provide a detailed size chart on each product page to help you choose the correct size. If you’re unsure, feel free to contact us at support@poshpalettefashion.com for personalized advice.

9. What if an item is out of stock?

If an item is out of stock, you can sign up for a restock notification on the product page, and we’ll notify you when it becomes available.

10. How should I care for my clothing?

We recommend following the care instructions provided on each product's label or on the website to ensure the longevity of your clothing.

Payments & Pricing

11. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Shop Now.

12. Do you offer discounts or promotions?

Yes! Be sure to sign up for our newsletter to stay updated on exclusive offers, sales, and promotions.

13. Are there any additional fees for international orders?

International customers may be subject to customs duties and taxes upon delivery, depending on their country’s regulations. These fees are the responsibility of the buyer.

Account & Privacy

14. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track your orders, save shipping details for future purchases, and receive special offers.

15. How do you protect my privacy?

At PoshPaletteFashion, we prioritize the security of your personal information. All transactions are encrypted, and we never share your details with third parties, except as necessary to complete your order.